Exceptionally Busy

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DSC_0127Thank you for your email, the automatic reply tells me, and continues to assure me that your input is important to us, and similar generic nonsense.

But then, all is revealed: As we are currently exceptionally busy, we may take up to four working days to reply to your inquiry.

Let me tell you something. A few things, actually:

First, you are not currently exceptionally busy. You haven’t changed the auto-responders message in years.

Second, you took not up to four working days, you took six.

Third, you answered in such an incomplete manner that we have to go through another one-week long email exchange.

This was the Open University, but it doesn’t matter, so widespread is this practise.

Hate it, hate it, hate it.


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