Another “great customer service” experience at Natwest West Ealing yesterday morning. Branch opens at 9:00, is still shut by 9:30. No notice at the door, no apology, just a number of customers wishing to surrender their money using the automated service (there’s no human cashier even when they are open).
But they happily take my money, play with it, pay negligible interest and charge substantial fees.
Makes me wish there was a really customer friendly alternative nearby.
My experience at HSBC Ealing on the same day wasn’t much better, but at least they were open when they said they would be, and a human being greeted me, ready to point out the appropriate machine for the service I require.
- The end of the ‘bank’ holiday? (bbc.co.uk)
- Paying the price for sanctions: The customers with Iranian links being ditched by British banks (independent.co.uk)
- New closure threat for local bank branches (independent.co.uk)
- Renewed problems for NatWest app (bbc.co.uk)